Home Care Service Coordinator

Addus HomeCare•Albuquerque, NM

1d•Onsite

About The Position

Ambercare is seeking a Full Time Service Coordinator for their Albuquerque NM location. This role is responsible for scheduling and supervising in-home care workers and clients in a geographic area. The ideal candidate will find satisfaction in helping older people and people with disabilities live safely at home. Responsibilities include conducting in-home visits to monitor and report on the quality of services provided by Home Care Aides and to determine if existing care plans meet client needs.

Requirements

2-5 years caseload or management experience.
Tech savvy.
Proficient in Microsoft applications, including Excel, Word, and Outlook.
Experience with Microsoft Teams.
Strong time management skills.
Critical thinking skills.
Multitasking abilities.
Excellent oral and written communication skills.
Strong interpersonal skills.
Ability to prioritize and handle high call volumes.
Client-focused and customer service-driven.
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area.

Nice To Haves

Candidates with a Degree and extensive background in Scheduling and/or Case management may be considered for a higher range of pay.

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates.
Monitors client’s condition and performance of duties by Home Care Aides.
Maintains all company and Department on Aging rules, regulations, and standards.
Conducts home visits to new clients to welcome and review the Welcome Packet.
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed.
Prepares and completes accurate evaluation reports and case notes as needed.
Maintains schedules to assure timely completion of all assigned home visits.
Attends weekly branch meetings.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures and standards.
Performs other duties as assigned.