Home Care Scheduler/Caregiver Manager

Family First•Tacoma, WA

9h•Onsite

About The Position

Family First At Home is a licensed home care agency dedicated to providing exceptional and compassionate care to individuals across Washington State. They offer caregiving, care management, counseling, and advocacy services to older adults and those in need, helping them maintain independence, dignity, and quality of life in their homes. As part of the Family First network, the company aims to solve challenges in healthcare. The Home Care Scheduler/Caregiver Manager will be central to the care delivery team, overseeing the scheduling, support, and professional development of in-home Caregivers. This role involves close collaboration with the Client Success Manager to ensure effective client-caregiver matching, compassionate mentorship, and high-quality care. The ideal candidate possesses a people-first management style, strong organizational and time management skills, and a commitment to high care delivery standards.

Requirements

2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred
Valid Driver’s License and vehicle insurance with clean DMV record required

Nice To Haves

Current Certified Nursing Assistant or Home Care Aide Certification preferred
Proficiency in using healthcare management software preferred

Responsibilities

Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction
Communicate regularly with the Client Success Manager, client, client’s family or representatives regarding scheduling updates
Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime
Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP
Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers
Provide training to Caregivers under the direction of the Director of Home Care
Ensure Caregivers are compliant with their continued education/training programs
Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool
Travel within the Pierce County area as needed or assigned
Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week.