Home Care Scheduler
About The Position
WelbeHealth PACE helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. The Home Care Scheduler plays a critical role in Home Services, ensuring that the needs of participants are met with the highest level of care. Reporting to the Home Care Supervisor, this role coordinates the scheduling and tracking of Home Health and Home Care Assistant assignments. The Home Services Scheduler will provide outstanding customer service to all stakeholders, including participants, families, vendors, and staff, and maintain records of all scheduled appointments.
Requirements
- High school diploma or equivalency
- Minimum of one (1) year of experience as a scheduler in a home health or home care agency
Nice To Haves
- Minimum of one (1) year of experience working with an EMR and scheduling system preferred
Responsibilities
- Coordinate the scheduling Home Care Assistant/Personal Care Assistant assignments as directed by the Home Health RNs and Home Care Supervisor, including schedule changes and communicating with all stakeholders (participants, family, home services staff, etc.)
- Complete required authorizations in electronic medical records (EMR) system for approved personal care and home health services
- Ensure all medical records for clinicians, home care aids, vendors, and in-home staff visits are received and uploaded into the electronic health record (EHR)
- Consistently implement and improve procedures, such as making reminder calls, clarifying instructions, or sending necessary materials, to ensure a successful experience for providers, staff, and participants
- Maintain current and accurate records of all scheduled home health appointments and home and personal care assignments, detailing both the scheduled times and outcomes
Benefits
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
- Advancement opportunities - track record of hiring and promoting from within
- Bonus eligibility
- 401(k) match
- Comprehensive healthcare coverage
- Broad range of additional benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
