Home Care Scheduler

Comprehensive Home Health Solutions•Reno, NV

5d•Hybrid

About The Position

We are seeking an organized, detail-oriented Scheduler to join our growing home health and home care agency. This individual will be responsible for coordinating caregiver-to-client and clinician-to-patient schedules to ensure timely, quality care delivery. The Scheduler will serve as a vital link between our clients/patients and our field staff, supporting both clinical efficiency and client satisfaction.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
1–2 years of experience in home health, home care, or medical scheduling strongly preferred.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to build rapport with staff and clients and resolve conflicts with professionalism and empathy.
Proficient in Microsoft Office (Word, Excel, Outlook).

Nice To Haves

Knowledge of home health regulations and scheduling software (e.g., Axxess, SmartCare, AlayaCare, or similar) is a plus.

Responsibilities

Coordinate and schedule home care caregivers with appropriate patients based on location, availability, and care needs.
Match caregivers with home care clients, ensuring compatibility and continuity of care.
Maintain accurate and up-to-date scheduling records in the agency’s scheduling software and EMR.
Communicate schedule changes promptly to staff, clients/patients, and management.
Manage last-minute call-offs, cancellations, and rescheduling with efficiency and professionalism.
Collaborate with the clinical and administrative team to ensure staffing meets the patients’ plan of care and agency protocols.
Ensure compliance with state and federal regulations regarding staffing and service delivery.
Serve as the first point of contact for scheduling inquiries from staff and clients.
Maintain confidentiality of client/patient and employee information.