Home Care Case Assistant

BRISTOL AGING AND WELLNESS INC•Fall River, MA

4d•$0 - $22•Hybrid

About The Position

This position is responsible for receiving calls about Home Care clients and their services, providing follow up to calls, taking messages, routing calls, completing initial skills training for consumers in self-directed programs, and performing a variety of office support tasks.

Requirements

High school diploma or equivalent
One year of telephone answering and general office experience
Pleasant telephone manner and basic telephone etiquette
Ability to work with consumers in a community setting
Excellent oral and written communications skills
Ability to effectively relate to a wide variety of personalities
Basic computer skills
Organizational and time management skills
Ability to multi-task and work in a team-oriented, fast-paced, high volume work environment
Driver’s license and reliable transportation required

Nice To Haves

Ability to speak Portuguese or Spanish helpful

Responsibilities

Ensures that callers are greeted in a friendly manner and on a timely basis
Identifies priority calls
Provides follow up to clients and vendors as appropriate
Routes calls
Takes and tracks messages
Completes initial skills training for consumers in Consumer Directed Care (CDC) Program
Completes home visits with consumers in the community
Assists with completion of paperwork to enroll consumers in CDC Program
Trains consumers and/or surrogates on all aspects of the CDC Program
Submits and tracks all employment paperwork related to CDC to the Fiscal Intermediary
Supports home care staff by performing a variety of tasks
Mails notices and paperwork
Contacts providers and arranges service for clients
Contacts clients to gather and provide information
Runs reports for quality control
Prepares documents and photocopies
Completes filing, including managing terminated records
Assists with community activities, when needed
Participates in team meetings