Home Care Case Assistant
About The Position
The Home Care Case Assistant receives calls about Home Care clients and their services, follows up on calls, takes and tracks messages, routes calls, and completes initial skills training for consumers in self-directed programs. The position also performs a variety of office support tasks. The assistant completes home visits with consumers in the community, helps consumers enroll in the Consumer Directed Care (CDC) Program, trains consumers and/or surrogates on the program, and submits and tracks related employment paperwork with the Fiscal Intermediary. Additional support includes contacting clients and providers, arranging services, preparing and mailing documents, running quality-control reports, filing records, assisting with community activities when needed, and participating in team meetings.
Requirements
- High school diploma or equivalent.
- One year of telephone answering and general office experience.
- Pleasant telephone manner and basic telephone etiquette.
- Ability to work with consumers in a community setting.
- Excellent oral and written communication skills.
- Ability to effectively relate to a wide variety of personalities.
- Basic computer skills.
- Organizational and time-management skills.
- Ability to multitask and work in a team-oriented, fast-paced, high-volume work environment.
- Driver’s license and reliable transportation required.
Nice To Haves
- Ability to speak Portuguese or Spanish.
Responsibilities
- Greet callers in a friendly and timely manner.
- Identify priority calls, provide follow-up to clients and vendors as appropriate, route calls, and take and track messages.
- Complete initial skills training for consumers in the Consumer Directed Care (CDC) Program.
- Conduct home visits with consumers in the community.
- Assist consumers with paperwork to enroll in the CDC Program.
- Train consumers and/or surrogates on all aspects of the CDC Program.
- Submit and track CDC-related employment paperwork with the Fiscal Intermediary.
- Mail notices and paperwork.
- Contact providers and arrange services for clients.
- Contact clients to gather and provide information.
- Run quality-control reports.
- Prepare documents and photocopies.
- Complete filing, including managing terminated records.
- Assist with community activities when needed.
- Participate in team meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
