About The Position

The Holiday Sales Associate is part of TUMI’s retail team and creates a client experience that reflects the brand’s ethos while building and maintaining strong client relationships and driving sales through outstanding service. The role suits someone committed to client service and knowledgeable about or passionate about luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers opportunities for growth as the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value collaboration and be open to feedback.
  • Have strong sales and client experience, preferably in the luxury market.
  • Demonstrate success in meeting sales goals and achieving KPIs.
  • Have a strong sense of integrity and the ability to lead by example.
  • Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.
  • Have flexible availability to work nights, weekends, mornings, and holidays as needed.

Nice To Haves

  • Sales and client experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Support a coaching culture by fostering TUMI elite and continuously practicing skills with the store team; provide constructive feedback to team members.
  • Demonstrate company culture and organizational core values, remain open to new ideas and concepts, and quickly learn and apply them on the job.
  • Communicate effectively in writing and verbally, listen actively, and adjust communication to the intended audience.
  • Maintain ethical conduct, collaborate effectively, accept feedback from supervisors, peers, and the team, and remain calm while de-escalating situations.
  • Manage personal timecards to ensure payroll accuracy, complete assigned tasks and meet deadlines, and follow company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards, and provide a consistently superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
  • Professional training and development initiatives
  • Guidance toward individual career growth
  • Competitive salaries
  • Comprehensive benefits programs
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