About The Position

As part of TUMI’s Retail team, the Holiday Sales Associate creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers growth opportunities as the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value a collaborative environment and be open to feedback.
  • Strong sales and client-experience skills; luxury-market experience is preferred.
  • Demonstrated success meeting sales goals and achieving KPIs.
  • Strong sense of integrity and ability to lead by example.
  • Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.

Nice To Haves

  • Retail experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Foster a coaching culture by practicing TUMI skills continuously with the store team and providing constructive feedback to team members.
  • Demonstrate company culture and organizational core values; remain open to new ideas and concepts and quickly learn and apply them on the job.
  • Use strong verbal and written communication, active listening, and audience-appropriate communication.
  • Act ethically, collaborate effectively, remain open to feedback, and stay calm while deescalating situations.
  • Manage personal timecards to ensure payroll accuracy, complete assigned tasks and deadlines, and follow company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards, and provide a consistent superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
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