Holiday Retail Associate

Duluth Trading Company•Oshkosh, WI

12d•$14 - $15

About The Position

The Holiday Retail Associate provides customer-focused service in a Duluth Trading Company retail store, following the company’s “Go for WOW!” standard by treating customers right and seeking opportunities to create special experiences. The role includes learning the Duluth brand and products, delivering personalized service throughout the customer’s visit, communicating promotions, resolving concerns, and supporting sales transactions. The associate also supports store operations by answering calls, receiving and replenishing merchandise, maintaining merchandising and cleanliness standards, and keeping the sales floor customer-ready. The position requires standing or walking for up to eight hours a day, frequent reaching, bending, twisting, and repetitive hand motions, and lifting, pushing, or pulling items. Work may involve temperatures between 50 and 85 degrees and computer use for up to 60% of the day.

Requirements

High school diploma or equivalent.
Customer-centric approach.
Takes pride in work and demonstrates ownership in the store.
Acts with integrity and trust.
Excellent communication and listening skills.
Ability to collaborate and function as part of a team.
Authorized to work in the United States without sponsorship.
Ability to stand or walk for up to eight hours a day.
Frequent reaching, bending, and twisting below the waist and above the shoulders.
Ability to perform repetitive hand-to-finger motions and reach with hands and arms.
Frequently lift up to 20 pounds and occasionally lift up to 40 pounds; push or pull up to 20 pounds.
Ability to climb ladders, reach, and bend.
Ability to work in temperatures ranging from 50 to 85 degrees, particularly in stockroom areas.
Ability to use a computer for up to 60% of the workday.

Nice To Haves

Retail experience is preferred but not required.

Responsibilities

Develop familiarity with the Duluth brand and product knowledge to provide friendly, solution-oriented customer service.
Provide personalized service throughout customer interactions, from greeting and fitting room assistance to checkout.
Communicate sales and promotions effectively.
Capture customer email information according to standards.
Respond proactively to customer concerns and provide positive resolutions.
Answer telephone calls courteously, provide store greetings and directions, and receive and fill customer orders.
Assist with receiving, processing, and replenishing merchandise.
Maintain merchandising, presentation, and display standards and ensure the sales floor is customer-ready.
Maintain cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Process register transactions accurately and efficiently.
Follow company policies, procedures, and practices.
Perform other duties as directed by management.