Holiday Gift Guide Retail Sales Ambassador, North Star Mall

Macy's • San Antonio, TX

13h • $15 - $21

About The Position

As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and suggesting additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The role also involves providing an exceptional customer experience, supporting vendor relationships and events, and maintaining an effective sales floor.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
• Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to perform the listed physical duties, including lifting at least 30 pounds, standing for at least two consecutive hours, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience, keeping the customer as the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turnover, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, ensuring sales and participation goals are met.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
• Communicate specific customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the vendor, brand, or area represented.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed