HOA Member Services Coordinator (CA)

Seabreeze Management Company•Rosena Ranch, CA

8d•Onsite

About The Position

The HOA Member Services Coordinator provides high-quality customer service for Rosena Ranch, anticipating homeowners’ and residents’ needs and personalizing service to meet their specific needs. The role represents Seabreeze Management Company and its values while supporting residents, guests, and visitors and helping ensure association procedures are followed. The position is based in a typical office building and follows a Monday–Friday schedule from 9:00 a.m. to 6:00 p.m. Compensation is up to $25.00 per hour.

Requirements

High school diploma or equivalent.
Strong written communication skills and the ability to communicate effectively verbally and in writing with employees and clients at all organizational levels.
Strong communication, interpersonal, and organizational skills.
Ability to understand and carry out written, verbal, or diagram-based instructions.
Ability to identify and resolve routine issues using sound judgment and standardized procedures.
Ability to read and interpret operational guides, procedural manuals, and written instructions.
Ability to perform basic mathematical functions, including addition, subtraction, multiplication, and division.
Attention to detail and consistent follow-through on assigned tasks.
Ability to manage multiple responsibilities and meet deadlines in a fast-paced environment.
Professional appearance and sound judgment in customer service matters.
Proficiency with standard office software and systems, including internet navigation, CINC, Microsoft Outlook, and Microsoft Word.
Availability to work Monday through Friday, 9:00 a.m. to 6:00 p.m.

Nice To Haves

Experience in the property management and/or hospitality industries is preferred.

Responsibilities

Provide timely, courteous, and professional assistance to homeowners and residents.
Maintain a professional and approachable demeanor in appearance, communication, and behavior.
Greet residents, guests, and visitors courteously, attentively, and respectfully.
Keep workspaces and common areas clean, organized, and presentable.
Respond to resident inquiries, concerns, complaints, and suggestions, and follow up as needed to ensure resolution and satisfaction.
Escalate matters to the appropriate department or manager when necessary.
Maintain a consistent and reliable presence at the assigned workstation during scheduled hours.
Attend and assist with Association-sponsored social events as directed.
Process and follow up on approved architectural submittals according to Association guidelines.
Enforce applicable policies and procedures, including following up on Notices of Completion and meeting compliance timelines.
Answer telephone calls using professional etiquette.
Document and track resident requests using the designated work order system, such as CINC.
Model professional behavior and customer service excellence and foster a collaborative, respectful work environment.
Perform other duties as assigned.