HOA Member Services Coordinator (CA)

Seabreeze Management Company Inc•San Bernardino, CA

8d•Onsite

About The Position

The HOA Member Services Coordinator provides high-quality customer service to homeowners and residents at Rosena Ranch. The role proactively anticipates residents’ needs and personalizes service to address them. The coordinator represents the company through a professional, approachable, courteous, and customer-focused manner, and supports a collaborative and respectful environment. The position handles resident inquiries and concerns, tracks requests through designated systems, supports association social events, and processes approved architectural submittals in accordance with association guidelines. The role is based in a typical office building and follows a Monday–Friday schedule from 9:00 A.M. to 6:00 P.M.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills, including the ability to communicate effectively with employees and clients at all organizational levels.
Strong interpersonal and organizational skills.
Ability to understand and carry out written, verbal, or diagrammed instructions.
Ability to identify and resolve routine issues using sound judgment and standardized procedures.
Ability to read and interpret operational guides, procedural manuals, and written instructions.
Ability to perform basic mathematical functions, including addition, subtraction, multiplication, and division.
Attention to detail and consistent follow-through on assigned tasks.
Ability to manage multiple responsibilities and meet deadlines in a fast-paced environment.
Professional appearance and sound judgment when addressing customer service matters.
Proficiency with standard office software and systems, including internet navigation, CINC, Microsoft Outlook, and Microsoft Word.
Availability to work Monday through Friday, 9:00 A.M. to 6:00 P.M.

Nice To Haves

Experience in the property management and/or hospitality industries is preferred.

Responsibilities

Provide timely, courteous, and professional assistance to homeowners and residents.
Maintain a professional and approachable demeanor in appearance, communication, and behavior.
Greet residents, guests, and visitors courteously, attentively, and respectfully.
Keep workspaces and common areas clean, organized, and presentable.
Respond to resident inquiries, concerns, complaints, and suggestions; follow up to ensure resolution and satisfaction, and escalate matters when necessary.
Maintain a consistent and reliable presence at the assigned workstation during scheduled hours.
Attend and assist with Association-sponsored social events as directed.
Process and follow up on approved architectural submittals in accordance with Association guidelines.
Enforce applicable policies and procedures, including following up on Notices of Completion and compliance timelines.
Answer telephone calls professionally.
Document and track resident requests using the designated work order system, such as CINC.
Perform other duties as assigned.