HL Loan Servicing Spec

Columbia Bank • Hillsboro, OR

8d • $19 - $26 • Onsite

About The Position

Responsible for mortgage loan servicing and ongoing customer service, including billing, payment processing, escrow servicing, variable loan structures, and investor reporting. The role handles high work volumes and established deadlines, completing assigned tasks according to the requirements of multiple investors, including FNMA, FHLMC, GNMA, FHA, VA, RD, and Columbia Bank portfolio loans. It requires knowledge of lending documents and investor policies and procedures. The position handles complex and specialized assignments and generally works independently to determine methods and procedures for new assignments.

The position may serve as a point of contact for internal and external phone inquiries and servicing-related tasks, and assists others with complex or escalated problems. It supports continuous improvement, collaboration, cross-training, compliance, and Columbia Bank's corporate culture. The employee may coach, mentor, or train others and teach coursework as a subject matter expert, and may perform other duties as assigned.

The role is fully onsite at the posted location: 9285 NE Tanasbourne Drive, Hillsboro, OR 97124. Occasional travel is required. The pay range is $19.33–$25.77; the selected candidate's rate depends on factors including job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

Requirements

• 2–4 years of experience in banking, loan servicing, or equivalent experience (required).
• Working knowledge of mortgage loans, the relevant function or department, regulations, policies, and procedures.
• Advanced math, analytical, multitasking, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Advanced proficiency with computer software, including Word, Excel, loan servicing systems, and other office equipment.
• Ability to troubleshoot and determine effective workflow practices.
• Ability to work in a service-oriented environment with high work volumes and deadlines.
• Demonstrated critical-thinking and analytical skills.

Nice To Haves

• High school diploma or GED (preferred).

Responsibilities

• Perform mortgage loan servicing tasks with a high degree of customer service, including payoff processing, new loan boarding, billing, reconveyances, payments, error resolution, and audits.
• Perform mortgage loan servicing and support activities, including ARM/balloon notices, re-amortizations, and SCRA tracking.
• Perform servicing transfers, repurchase executions, and other investor-required tasks.
• Perform escrow servicing, including annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring, and forced-placed insurance.
• Serve as a possible point of contact for internal and external phone inquiries and servicing-related tasks.
• Assist others with complex or escalated problems.
• Participate in continuous improvement efforts supporting continuous-flow production and zero defects.
• Assist coworkers and management in solving problems.
• Participate in frequent in-person meetings, brainstorming sessions, collaborative projects, and cross-training efforts.
• Comply with bank regulations applicable to assigned job responsibilities and stay current on regulation changes.
• Follow bank policies, procedures, and compliance regulations, and complete required annual or job-specific training.
• Maintain working knowledge of written bank policies and procedures concerning the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations.
• Coach, mentor, or train others and teach coursework as a subject matter expert when asked.
• Demonstrate and foster Columbia's corporate culture, take personal initiative, and serve as a positive example.
• Perform other duties as assigned.

Benefits

• Eligible associates receive medical, dental, and vision coverage.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.
• The role may be eligible for performance-based incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed