HL Loan Servicing Spec

Columbia Bank•Hillsboro, OR

6d•Onsite

About The Position

The HL Loan Servicing Spec is responsible for mortgage loan servicing, ongoing customer service, billing, payment processing, escrow servicing, variable loan structures, and investor reporting. The role works with high volumes and established deadlines, handling assigned work according to requirements for FNMA, FHLMC, GNMA, FHA, VA, RD, and Columbia Bank portfolio loans. It requires knowledge of lending documents and investor policies and procedures. The incumbent handles complex and specialized assignments and generally works independently to determine methods and procedures for new assignments. The role performs mortgage loan servicing tasks with a high degree of customer service, including payoff processing, new loan boarding, billing, reconveyances, payment and error resolution, and audits. It also performs servicing and support activities such as ARM and balloon notices, re-amortizations, SCRA tracking, servicing transfers, repurchase executions, and other investor-required tasks. Escrow duties include annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring, and forced-placed insurance. The specialist may serve as a point of contact for internal and external phone inquiries and servicing-related tasks, assist with complex or escalated problems, and coach, mentor, or train others. The role actively contributes to continuous improvement, problem solving, collaboration, and cross-training. It requires compliance with bank regulations, policies, procedures, and required training, and keeping current with regulatory changes. The employee is expected to demonstrate and foster Columbia Bank’s corporate culture, take personal initiative, and may perform other duties as assigned. This position is fully onsite at 9285 NE Tanasbourne Drive, Hillsboro, OR 97124. Occasional travel is required. The pay range is $19.33–$25.77 per hour; the selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED is preferred.
2–4 years of experience in banking, loan servicing, or equivalent experience is required.
Working knowledge of mortgage loans, the function or department, regulations, policies, and procedures.
Advanced math, analytical, multitasking, and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Advanced proficiency with Word, Excel, loan servicing systems, and other office equipment.
Ability to troubleshoot and determine effective workflow practices.
Ability to work in a service-oriented environment with high work volumes and deadlines.
Demonstrated critical-thinking and analytical skills.

Responsibilities

Service mortgage loans, including customer service, billing, payment processing, variable loan structures, and investor reporting.
Process payoffs, board new loans, handle billing, reconveyances, payments, error resolutions, and audits.
Perform ARM and balloon noticing, re-amortizations, SCRA tracking, servicing transfers, repurchase executions, and other investor-required tasks.
Perform escrow servicing, including annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring, and forced-placed insurance.
Handle internal and external phone inquiries and servicing-related tasks as a point of contact when assigned.
Assist others with complex or escalated problems and help coworkers and management solve problems.
Participate in continuous improvement efforts, collaborative projects, brainstorming sessions, in-person meetings, and cross-training.
Comply with bank regulations, policies, procedures, and required training; keep up to date on regulatory changes.
Maintain working knowledge of applicable written bank policies and procedures, including Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
Coach, mentor, or train others and teach coursework as a subject matter expert when asked.
Demonstrate and foster Columbia Bank’s corporate culture, take personal initiative, and serve as a positive example.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection and legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
The role may be eligible for performance-based incentive compensation.