HIV Care Services Consultant

Texas Health & Human Services Commission • Austin, TX

5d • $4,263 - $5,521 • Onsite

About The Position

The HIV Care Services Consultant, titled Program Specialist IV, works under the direction of the Care Services Group Manager. The role monitors and provides guidance and technical assistance on the allocation and expenditure of HIV core and support services funds, development of community-based HIV care and support plans, and improvement of local HIV health delivery systems and service quality. It performs complex oversight and technical assistance with minimal supervision and considerable latitude for independent judgment and initiative.

The position oversees contracted Administrative Agencies as they plan, implement, and evaluate HIV care services that support continued access to medication and medical care in ways responsive to consumer needs and consistent with state and federal requirements. It develops program guidelines and standards, researches service-delivery issues, and supports agencies and providers in strengthening systems through group facilitation and collaboration with partners, including those serving people living with HIV and people recently released from incarceration. It also works with the data team to evaluate program outcomes.

The consultant conducts program monitoring and prepares monitoring reviews, standards, guidelines, technical assistance bulletins, policies and procedures, and narratives for grant applications and reports. The work includes researching and synthesizing information about HIV/AIDS epidemiology, care delivery systems, health care payer structures, HIV care expenditures, federal requirements, and needs assessment data. The position is based in Austin, Texas, with travel up to 30%.

Requirements

• Two years of full-time, wage-earning experience in case management, case coordination, human services, social services, public health, health care administration, or criminal justice.
• Knowledge of community-based health and social services programming for people living with HIV.
• Knowledge of local, state, and federal laws relating to HIV health services, including the Ryan White CARE Act and Treatment Modernization Act.
• Knowledge of grant application and review processes and customer service philosophy.
• Clear and effective oral and written communication with culturally and professionally diverse audiences.
• Ability to organize and write reports using business English grammar and a professional writing style.
• Skill in program oversight and evaluation and process consultation.
• Proficiency with internet tools, MS Word, Outlook, Excel, PowerPoint, and other computer applications.
• Ability to develop and maintain effective working relationships across organizational lines and with local health agencies, community-based organizations, and local planning and service coordination groups.
• Skill in using academic research tools.
• Ability to work effectively on interdisciplinary teams, show initiative with limited supervision, prioritize and manage multiple tasks, and participate in workgroups.
• Ability to exercise independent judgment, evaluate situations, make recommendations, provide constructive feedback, and develop policies and procedures.
• Ability to identify problems and formulate logical, effective, realistic solutions and provide customer-friendly services to agencies and the public.

Nice To Haves

• Graduation from an accredited four-year college or university with major coursework in social work, social science, behavioral science, health care, criminal justice, public health, or health care administration is preferred.

Responsibilities

• Monitor DSHS-funded Administrative Agencies to ensure they complete required planning, contracting, and reporting activities for HIV care, treatment, and housing programs.
• Plan, conduct, and finalize desktop and on-site program monitoring and technical assistance visits; evaluate compliance with administrative requirements, standards of care, contracts, policies, and guidelines.
• Review service delivery plans and program documentation, assess alignment of services with identified priorities and population needs, and conduct follow-up on recommendations and corrective action plans.
• Apply DSHS sanction policy when necessary and complete associated follow-up activities.
• Provide technical assistance to HIV care, support-services, and housing programs by telephone, on-site, and in writing; analyze program reports, data, and work plans and recommend improvements.
• Assist local agencies in developing service delivery plans, assess service quality, interpret program standards and requirements, and help funded agencies implement work plans.
• Prepare written responses to inquiries, complaints, and grievances; investigate complaints or allegations and write special reports with follow-up technical assistance.
• Research issues related to HIV care, treatment, and housing services; investigate payer systems, research best practices, and contribute to program objectives, requests for proposals, and application reviews.
• Identify trends in expenditures, service delivery, epidemiology, client needs, unmet need, implementation barriers, and progress toward program objectives.
• Research, develop, and revise program policies and procedures; create and update monitoring tools, program report forms, manuals, guidance, and standards.
• Serve as a liaison with local health departments, community-based organizations, contractors, community partners, DSHS workgroups, and potentially state and national organizations.
• Provide programmatic subject-matter expertise to funded providers; review and approve statements of work, budgets, budget amendments, objectives, performance measures, allocations, and work plans.
• Coordinate with Contracts Management, the Office of General Counsel, and Fiscal Management to ensure program activities and goals are accurately represented; track expenditures with a business analyst to prevent lapses or overspending.
• Attend work regularly and predictably, perform other assigned duties, and participate in disaster response, recovery, or Continuity of Operations activities when required.

Benefits

• Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level