HITS Program Manager

The University of Kansas Health System•Shawnee Mission, KS

About The Position

HITS Program Managers oversee the technical performance of Hospital System programs, developing solutions to program challenges and directing program resources. They monitor and control plans, resources, and timelines for assigned programs, and support governance and alignment of program objectives with the organization’s vision through review and revision of program components. They also support continuous improvement of programs and HITS Program Management Capability through performance assessments, research, and development of new capabilities. In conjunction with Portfolio Management Leadership, they oversee the rollout of new mechanisms, processes, policies, and procedures. The role provides leadership and mentorship to project managers, ensuring projects within a program are delivered on time and within budget while balancing scope, schedule, quality, and risk. The HITS Program Manager coordinates with business owners, stakeholders, cross-functional teams, subject matter experts, and vendors; maintains program and project documentation; monitors status, issues, and risks; and facilitates strategic conversations and program reviews. The role works with operational partners and organizational leaders to define objectives and future-state vision, align dependent projects, and implement organizational strategy through projects and programs. The position requires a high school diploma and a bachelor’s degree, at least 3 years of program management experience in healthcare or relevant experience, and at least 5 years of project management experience in healthcare or relevant experience. A Project Management Professional (PMP) certification is required or must be obtained within 24 months. The role requires working knowledge and demonstrated application of program management, project management, service management, and software development lifecycle methodologies and frameworks. Knowledge of enterprise architecture, business architecture, portfolio management, and change management is preferred.

Requirements

High school graduate.
Bachelor’s degree.
At least 3 years of experience operating as a Program Manager in the healthcare industry or relevant experience.
At least 5 years of experience operating as a Project Manager in the healthcare industry or relevant experience.
Project Management Professional (PMP) certification from the Project Management Institute (PMI), or obtain it within 24 months.
Working knowledge and demonstrated application of methodologies and frameworks in program management, project management, service management, and software development lifecycle.
Ability to work as a self-starter with limited direct supervision to define and develop concepts.
Cultural and situational awareness to operate effectively in diverse organizational environments.
Strong communication and presentation skills, including the ability to articulate and facilitate discussions across disciplines.

Nice To Haves

Working knowledge and demonstrated application of methodologies and frameworks in enterprise architecture, business architecture, portfolio management, and change management.

Responsibilities

Ensure activities supporting assigned programs align with the direction and vision of HITS Portfolio Management Leadership.
Oversee and mentor project managers responsible for day-to-day management of all project phases.
Ensure projects within a program are delivered on time and within budget while balancing scope, schedule, quality, and risks.
Motivate project managers by setting goals, requesting contributions, recognizing efforts, and encouraging strong team performance.
Serve as an escalation point for project managers coordinating with business owners, stakeholders, cross-functional teams, subject matter experts, and vendors.
Ensure appropriate project documentation is created and maintained throughout the project lifecycle, including schedules, risk mitigation plans, communication plans, resource requirements, budgets, and SharePoint worksites.
Review program and project status reports to ensure issues and risks are identified and action plans are outlined.
Communicate and present effectively, facilitating discussions across disciplines.
Lead strategic conversations with business owners, project managers, stakeholders, and IT leadership to implement organizational strategy through projects and programs.
Assist and influence organizational leaders in deciding which initiatives to implement.
Define a future-state vision with operational partners and communicate it throughout the organization, working with project managers and teams to achieve it.
Negotiate among project team members and stakeholders to support effective collaboration and reach team decisions.
Collaborate with the organization to identify and document objectives, deliverables, requirements, process flows, and data sources that may affect project outcomes.
Define program objectives, deliverables, requirements, scope, schedule, and cost using established PMO processes and best practices.
Ensure dependent projects are evaluated and aligned.
Work proactively with all levels of management and communicate program status, health, issues, risks, and schedule impacts, including scope changes.
Produce program schedules and milestones in collaboration with project managers.
Facilitate cross-functional program and project reviews and maintain visibility into parallel projects, dependencies, and impacts.
Provide input for developing and improving project management tools and methodologies.
Anticipate and meet or exceed internal and external customer expectations and maintain effective customer relationships.
Coach project managers and provide input for performance evaluations.
Apply strategic understanding of programs to help develop future service offerings.
Perform the professional, clinical, or technical competencies of the assigned unit or department.
Perform other duties as assigned.