HIM Record Review Sr Associate- Release of Information

Nebraska Medicine•Omaha, NE

2d•Onsite

About The Position

This position is responsible for answering incoming calls from external and internal customers regarding the release of medical records. The role provides quality customer service by responding to requests for information or records through processing phone, in-person, electronic, or paper requests in a timely and accurate manner. The associate will process requests for records and other clinical information, adhering to all legal and regulatory guidelines, including HIPAA, organizational, and departmental release of information policies. The primary focus is to protect the confidentiality and security of all medical records for the benefit of the patient, hospital, and care providers.

Requirements

Minimum of two years’ experience working with health information in a healthcare setting required.
Experience in reading and understanding medical record data, familiarity with physician documentation, and medical record content required.
High school graduate or equivalent required.
Knowledge of Medical Terminology acquired in a classroom setting or obtained through on the job training required.
Ability to work independently, problem solve, and prioritize with minimal supervision and positive customer service relationships required.
Strong time management, critical thinking skills and ability to manage multiple demands required.
Experience with Microsoft Office, specifically Word and Excel required.

Nice To Haves

Associate’s degree in health information management (HIM) preferred.

Responsibilities

Answer incoming calls from external and internal customers regarding release of medical records.
Provide quality customer service by responding to requests for information or records through processing phone, in person, electronic or paper requests in a timely and accurate manner.
Process requests for records and other clinical information in a timely and accurate manner that meets customer needs and expectations and adheres to all legal and regulatory guidelines.
Apply and adhere to HIPAA, organizational, and departmental release of information policies when answering all requests.
Protect the confidentiality and security of all medical records for the benefit of the patient, hospital and care providers.