HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76002348

State of Florida•Brent, FL

11d

About The Position

The Highway Safety Specialist (Motor Vehicle Compliance Examiner) is a highly responsible position in the Bureau of Dealer Services, Division of Motorist Services, at the Florida Department of Highway Safety and Motor Vehicles. The position investigates consumer complaints against mobile home, recreational vehicle, and motor vehicle dealers and dealerships, and prepares administrative cases. It also conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational vehicle dealers. The Compliance Examiner assists current and prospective dealers with the licensing process and inspects initial dealer locations within an assigned territory. The role enforces laws concerning titles, registrations, and liens for Florida-licensed dealers and verifies vehicle identification numbers. The position involves work in both controlled indoor environments and outdoors, including exposure to weather and work inside enclosed vehicles or equipment. Out-of-town travel and occasional overtime, including weekends, may be required, and incumbents must wear a division uniform.

Requirements

Skill in using Microsoft Word and Excel.
Skill in providing excellent customer service and working with varying customers in stressful situations.
Ability to communicate effectively and efficiently in a tactful and courteous manner.
Skill in collecting and reviewing data and performing investigative work.
Ability to understand, interpret, and apply rules, regulations, policies, and procedures.
Skill in preparing accurate and complete written reports and correspondence.
Skill in evaluating applications for licensure and permits.
Ability to follow money-handling procedures, handle cash, add totals, and provide change accurately.
Skill in recording information and maintaining tracking logs.
Knowledge of automotive parts and repairs.
Must obtain and maintain a valid driver’s license in good standing. The posting specifies no cancellations, suspensions, or revocations for at least three years before employment and throughout employment, and no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period before and throughout employment.
Must pass a Level 2 background check and obtain Criminal Justice Information System (CJIS) clearance, including a fingerprint-based FBI criminal-record check.
Must be able to stand for extended periods and kneel, crouch, stoop, crawl, bend, climb, and lift up to 20 pounds.
Must be a U.S. citizen or a lawfully authorized alien worker; the department does not sponsor work visas or CPT/OPT employment.
Incumbents are required to wear a division uniform.

Nice To Haves

One year or more of experience providing excellent customer service in a professional or business setting, including working with varying customers in stressful situations.
Experience in an automotive shop, automotive retail store, or similar role, with knowledge of automotive parts and repairs.
Experience conducting investigative work and/or investigative interviews.
Experience understanding, interpreting, and applying rules, regulations, policies, and procedures.
Experience composing, drafting, and preparing professional correspondence, such as letters, memos, emails, and reports, using Microsoft Word and/or Excel.
Experience evaluating information or applications to determine eligibility for a license or certification.
Experience using the Florida Real-Time Vehicle Information System (FRVIS).
Experience handling cash and/or collecting payments.
Experience recording information and maintaining tracking logs using Microsoft Excel and/or Word.
Experience in law enforcement, a regulatory program, driver licensing, or a Tax Collector’s office.
Experience providing consultative services by reviewing information and providing expert advice.

Responsibilities

Investigate consumer complaints filed against mobile home, recreational vehicle, and motor vehicle dealers and dealerships.
Prepare administrative cases.
Conduct record inspections of franchised and independent motor vehicle, mobile home, and recreational vehicle dealers.
Assist existing and prospective dealers with the licensing process.
Inspect initial dealer locations within an assigned territory.
Enforce laws related to titles, registrations, and liens with Florida-licensed dealers.
Verify vehicle identification numbers.
Collect and review data, perform investigative work, evaluate applications for licenses and permits, prepare reports and correspondence, maintain tracking logs, and follow money-handling procedures as needed.