High Needs Case Manager EMPACT

La Frontera Center Inc.•Maricopa, AZ

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera Arizona family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The High Needs Case Manager works with children and families who need intensive services, frequent contact, and coordinated treatment. The role provides crisis intervention, support, transportation, and education to children and families, independently or alongside other in-home services, and manages a caseload of approximately 15 families. Services may be provided in homes, offices, schools, and community settings. The position requires at least 40 hours of work per week, with a goal of 30 hours of direct client contact, including case management as needed. Work hours must be flexible to meet family needs and may include evenings and weekends. The role also requires attendance at meetings, training, and agency activities as requested. The typical work environment is indoors at an EMPACT office, with possible work from home as needed. Occasional travel to training or out-of-state locations may occur. Employees may need to lift up to 25 pounds.

Requirements

Meet BHT requirements through one of the following: a bachelor's degree or higher and one year of behavioral health experience; an associate's degree and two years of behavioral health experience; or a high school diploma and four years of behavioral health experience.
Behavioral health experience is required.
Knowledge of the CFT process and Arizona 12 Principles.
Ability to be flexible, problem-solve, and use creativity in service delivery.
Have a Fingerprint Clearance Card or be eligible to obtain one.
Have a valid Arizona driver's license with no major infractions in the past three years.
Have regular access to reliable transportation.
Be at least 21 years old at the time of employment for direct client services.
Demonstrate the ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
When driving on agency time or business, have a valid Arizona driver's license, appropriate liability insurance, and approval for liability coverage from EMPACT-SPC’s liability insurance carrier; provide a three-year state driving record with no major infractions or excessive driving violations or tickets at hire.
Attend meetings, training, and agency activities or events outside regularly scheduled work hours upon request.

Nice To Haves

Previous experience working with children.
Bilingual Spanish skills; an hourly differential is available.

Responsibilities

Provide direct in-home, in-office, in-school, and community services, including crisis intervention, transportation, client stabilization, additional supervision, parent training in child care and behavior management, and support to help maintain children in their homes.
Facilitate, schedule, and follow up on family, youth, and adult team meetings (ACT or CFT); document meetings and distribute copies to team members.
Engage and invite natural supports identified by families, youth, and adults.
Make referrals to collaborating partners and community services according to client needs.
Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact, including case management as needed.
Meet monthly and annual clinical documentation standards and complete agreed-upon tasks within assigned timelines.
Work a flexible schedule, including evenings or weekends when needed to accommodate families, youth, and adults.
Attend meetings and training as requested.
Collaborate with children and families to provide services consistent with the 12 Arizona Principles, including family collaboration, functional outcomes, coordinated planning, access to appropriate behavioral health services, best practices, timely and tailored services, placement stability, cultural respect, independence, and connection to natural supports.
Ensure continuity of care and assist the Clinical Coordinator and/or Director with coordinating communication across agency departments and with external stakeholders.
Develop and maintain effective working relationships with state, community mental health, and contracting organizations.
Maintain professional conduct, ethical practice, and positive working relationships with internal and external team members, stakeholders, and community and business partners.