High-Density Thermal System Engineer

Vertiv•Westerville, OH

About The Position

The High-Density Thermal System Engineer strengthens the thermal technical support team for high-density applications. The role leads support across mechanical, electrical, quality, monitoring, controls, and troubleshooting for high-density and liquid cooling products. The successful candidate brings deep expertise in thermal dynamics, leadership skills, and a focus on continuous improvement. The position includes customer-facing technical support, onsite travel for escalated issues and meetings, and flexible scheduling.

Requirements

Bachelor’s degree in Mechanical Engineering, Thermal Engineering, Thermal Dynamics, or a related field.
At least five years of experience interacting with customers on a technical level.
At least five years of experience in thermal management, specifically with high-density and liquid cooling systems.
Deep expertise in thermal dynamics and the ability to optimize complex thermal systems.
Excellent written and verbal communication skills.
Excellent organizational and time-management skills.
Strong leadership skills and the ability to direct, build, and lead technical teams.
Positive attitude and flexibility in a rapidly changing environment.
Detail-oriented and self-motivated, with the ability to work without direct supervision.
Proficient PC skills, including Microsoft Office products and web-based technologies.
Ability to read and interpret electrical diagrams, piping drawings, and blueprints.
Customer service, troubleshooting, safety-mindedness, and mechanical aptitude.
Interpersonal skills; professional, reliable, and a team player.
Able to travel 20%, work flexible schedules, and maintain a valid driver’s license.

Nice To Haves

Working knowledge of glycol and water quality.
Experience with and knowledge of Vertiv thermal products.

Responsibilities

Lead support of thermal management systems for high-density and liquid cooling applications.
Mentor and support team members, fostering collaboration and technical growth.
Work with R&D and Offering to integrate new technologies and solutions into existing systems.
Implement best practices and innovative solutions to improve thermal management processes.
Oversee upgrade and retrofit program implementation and first-article testing in labs or at customer sites.
Diagnose and resolve thermal performance issues in high-density and liquid cooling systems.
Provide technical support across mechanical, electrical, quality, monitoring, and control systems.
Travel onsite to address escalated issues and attend customer meetings.
Lead development and maintenance of technical documentation and support content for high-density products.
Understand customer needs, provide technical support, and resolve issues to support customer satisfaction.
Monitor thermal management and cooling industry trends and emerging technologies, and recommend process improvements.
Stay current on HVAC and AHRI codes and standards for thermal products.
Stay informed about new products, revisions, updates, and upgrades that may affect product operation.