High-Density Thermal System Engineer

Vertiv Group • Westerville, OH

4d

About The Position

We are seeking a High-Density Thermal System Engineer to strengthen the thermal technical support team for high-density applications. This role leads support across mechanical, electrical, quality, monitoring, controls, and troubleshooting for high-density and liquid cooling products. The ideal candidate has deep expertise in thermal dynamics, strong leadership skills, and a commitment to continuous improvement.

The engineer supports thermal management systems, integrates new technologies with R&D and Offering, oversees upgrade and retrofit programs and first-article testing, and diagnoses thermal performance issues. The role also involves customer-facing technical support, onsite travel for escalated issues and customer meetings, technical documentation, and tracking industry developments and applicable HVAC and AHRI codes and standards. The position requires 20% travel, flexible scheduling, and a valid driver’s license.

Requirements

• Bachelor’s degree in Mechanical Engineering, Thermal Engineering, Thermal Dynamics, or a related field.
• At least five years of experience interacting with customers on a technical level.
• At least five years of experience in thermal management, specifically with high-density and liquid cooling systems.
• Deep expertise in thermal dynamics and demonstrated ability to optimize complex thermal systems.
• Excellent written and verbal communication skills.
• Excellent organizational and time-management skills.
• Strong leadership skills and demonstrated ability to direct, build, and lead technical teams.
• Positive attitude and flexibility in a rapidly changing environment.
• Detail-oriented and self-motivated, with the ability to work without direct supervision.
• Proficient in Microsoft Office products, PC skills, and web-based technologies.
• Ability to read and interpret electrical diagrams, piping drawings, and blueprints.
• Customer service, troubleshooting, safety, mechanical aptitude, interpersonal, professionalism, reliability, and teamwork skills.
• Willingness to travel 20% and work flexible schedules.
• Valid driver’s license.

Nice To Haves

• Working knowledge of glycol and water quality.
• Experience and knowledge of Vertiv thermal products.

Responsibilities

• Lead support of thermal management systems for high-density and liquid cooling applications.
• Mentor and support team members, fostering collaboration and technical growth.
• Work with R&D and Offering to integrate new technologies and solutions into existing systems.
• Implement best practices and innovative solutions to improve thermal management processes.
• Oversee upgrade and retrofit program implementation and first-article testing in the lab or at customer sites.
• Diagnose and resolve thermal performance issues in high-density and liquid cooling systems.
• Provide technical support across mechanical, electrical, quality, monitoring, and control systems.
• Travel onsite to address escalated issues and attend customer meetings.
• Lead the development and maintenance of technical documentation and support content for high-density products.
• Communicate with customers to understand needs, provide technical support, resolve issues, and support customer satisfaction.
• Monitor industry trends and emerging thermal management and cooling technologies, and recommend relevant advancements.
• Stay current on HVAC and AHRI codes and standards for thermal products.
• Stay informed about product releases, revisions, updates, and upgrades that may affect product operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior