HHIP Outreach: Service Coordinator I

Step Up•San Bernardino, CA

9h•$25 - $26•Onsite

About The Position

The Service Coordinator I - Generalist Outreach is a member of the Homeless Coordination team. Primary tasks include street outreach and engagement, housing linkage and ongoing case management services with individuals experiencing homelessness.

Requirements

One year of related work experience working with homeless population, in a social service field, or volunteer position.
Case management experience is essential, including the ability to chart patient progress to meet documentation requirements.
Candidate must have own transportation and current California driver's license and insurance and will be required to drive to and from engagement points, events, etc.
Position requires occasional transporting.
Strong computer skills with knowledge of Microsoft Office and intermediate MS Excel skills are required.
Knowledge of, or experience with mainstream benefits and services competencies such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc.
Ability to work collaboratively with others and in a team.
Initiative and solution focused practice.
Uses good time management skills and resources to balance case load direct service and paperwork.
Works within skills and scope of practice asking for support and training to improve abilities when needed.
Ability to work as a team member on the streets, in homeless facilities or with other homeless community providers such as police, churches and hospital ER’s.
Ability to engage individuals on the streets in a meaningful manner which imbues trust enough to accept services offered.
Understands and promotes safety first to self and team members.

Responsibilities

Engages people without homes to initiate contact, develop rapport, and assess individuals for service needs.
Evaluate immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
Evaluate appropriate triage or linkage to housing, health, and financial resources to help resolve homelessness and refer to community partners.
Engage assigned members to achieve their goals and objectives and report to the team and clinically qualified staff regarding changes members of level of functioning, support networks, adequacy of living arrangements, financial status, physical health, level of self-care.
Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
Provide transportation to support stabilization efforts.
Maintain member files in compliance with funder requirements.
Assist with the collection of data, and submission of quarterly/annual reports.
Attend all Step Up staff meetings and training courses as requested.
Coordinate with City Departments such as Library, Police, Fire, Public Defender, Parks, and Recreation to support, assist with homeless population education to staff and linkage to services.
Support in the effort to achieve all contract assigned performance benchmarks.
Complete the homeless survey tool, VI-SPDAT on all homeless individuals encountered to determine severity of need. Submit tool results to local CES for entry and housing match.
Enter all member demographics into Welligent and Clarity.
Enter all case management documentation and organizational documentation into County Clarity/HMIS system within 24 hours.
Develop individual service plans and track progression of goals and each engagement with progress notes entered into Welligent/Clarity/HMIS.