Outreach Coordinator

Hamilton Madison House•New York, NY

1d•$30 - $35•Onsite

About The Position

Hamilton-Madison House’s Caregiver Services Program for Manhattan 1 catchment area serves informal/unpaid caregivers of older adults, and their loved ones, throughout Manhattan’s community districts 1-7. The program provides direct services to caregivers, offering supportive counseling, information and assistance with benefits/entitlements, support groups, and caregiver training. The program also conducts extensive outreach and provides limited respite and supplemental assistance services. Under the direction of the director, the Outreach Specialist is an integral part of the team, creating and implementing an outreach plan to engage prospective clients with the program, especially underserved communities. This role involves engaging and cultivating relationships with caregivers, care receivers, and professionals. The position will also ensure that information and resources are widely disseminated by working with Caregiver Service Program staff, and will develop collaborations with community partners, religious institutions, health care providers, hospitals, Elected Officials, and Business EAP contacts to generate expanded services for caregivers. The position also requires leading educational presentations and representing HMH at community tabling events.

Requirements

MSW/BSW or related degree
Preferably 1 year experience with older adults desirable
Strong commitment to the mission of the Caregiver Services Program
Experience facilitating workshops and providing outreach preferred
Nonjudgmental, socially perceptive, empathic and a good listener
Sensitivity to understanding the needs of caregivers and older adults.
Knowledge of client engagement, assessment, and the biological, psychological, and social aspects of aging and the impact of disabilities and illness on aging and the family
Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines
Ability to handle complex and difficult situations in a professional manner. Demonstrated ability to conduct oneself in a calm and professional demeanor when dealing with the public and/or with difficult situations
Ability to develop collaborative relationships with professional staff and community groups
Excellent verbal and written communication skills including creation of marketing and outreach materials
Excellent understanding and skills related to social media including snapchat, Instagram, Facebook, and website content
Engaging and Strong interpersonal skills demonstrative of empathy and support
Willingness to make community visits and take initiative
Strong written and verbal communication
Solid Microsoft Office experience
Understanding and appreciation of the role of race, religion, ethnicity, sexual preference and individual values as it relates to serving clients and their families. Commitment to diversity and ability to work with diverse population of seniors, clients, volunteers and staff
Proficiency in English and at least one additional language required (Cantonese, Spanish, French Creole, or other)

Responsibilities

Assist Director in developing outreach material, implementing outreach plans, and analyzing data from surveys of constituents (e.g. caregivers, care receivers, referral sources).
Provides Community Outreach and Partnerships/Collaborations.
Work with program staff to create and deliver workshops on caregiver services, eligibility and HMH Caregiver Program.
Identify resources (e.g. training videos, tip sheets) that can be used for caregiver training or for social media platforms.
Maintain records of public information contacts and educational/outreach workshops.
Update the agency website with training resources for caregivers on the caregiver services page.
Connect interested clients with contact information and if indicated, collect consent from potential clients.
Work with Director and team to maintain and expand existing community partnerships by being active and visible in the community and working closely with other professional, business, civic and private organizations as indicated.
Assist with the development of content for social media platforms to keep Manhattan 1 catchment area caregivers, referral sources, and stakeholders informed of Program activities and resources.
Create Partnerships to enhance service provision as well as breadth of social media platforms.
Represent HMH in outreach, planning and execution of special events, including workshops, health fairs, community events.
Develop strategies to reach isolated or difficult to find caregivers.
May be required to work evenings or weekend days for outreach events as needed.
Other duties as determined by Director and required by funding source.