HERO Case Manager

BHcare Inc.•North Branford, CT

9d•$23 - $25•Hybrid

About The Position

At BHcare, a nonprofit organization, we believe everyone deserves the opportunity to live a healthy, safe, and fulfilling life. Every day, our teams provide compassionate care and support to individuals and families across Connecticut through behavioral health, substance use, domestic housing, and community-based services. We are looking for a HERO Case Manager who is passionate about making a difference and wants to join a team committed to helping people thrive. This is a full time, 37.5 hours per week position in our Housing Program (HERO). Flexible schedule based on client and program needs, including community-based outreach and client support. Travel throughout the Greater New Haven area is required. Candidates must reside in Connecticut to be eligible for this position.

Requirements

High school diploma or equivalent required.
Experience working with individuals experiencing homelessness, housing instability, substance use disorders, and/or mental health challenges.
Understanding of Housing First principles and commitment to person-centered, strengths-based services.
Knowledge of housing, employment, and human service resources within the Greater New Haven community.
Proficiency in Microsoft 365 and the ability to navigate electronic health record (EHR) systems.
Strong communication, relationship-building, and problem-solving skills with the ability to work effectively with diverse populations.
Valid driver's license, acceptable driving record, and ability to transport clients as needed.
Candidates must reside in Connecticut to be eligible for this position.

Nice To Haves

Bachelor's degree preferred.
Bilingual English/Spanish skills.
Training in harm reduction, motivational interviewing, and de-escalation techniques.
Experience working in housing, homeless outreach, behavioral health, substance use treatment, or community-based human services programs.
Experience coordinating services and navigating community resources for vulnerable populations.

Responsibilities

Build trusting relationships with clients through outreach, engagement, and ongoing support.
Help clients identify, obtain, and maintain safe and affordable housing opportunities.
Assist individuals in developing personalized goals that promote housing stability, wellness, and independence.
Connect clients with employment, healthcare, behavioral health, financial, and community support services.
Collaborate with landlords, housing providers, community agencies, and internal BHcare teams to support positive client outcomes.
Provide transportation assistance and support clients during transitions or times of increased need.