Front Office Hero - GBB

Gulf Coast Property Management•Siesta Key, FL

10d•$23 - $25•Onsite

About The Position

At Gulf & Bay Club Bayside, our Front Office Hero is more than the person at the front desk. This is the steady, welcoming presence that helps guests feel cared for, owners feel confident, and the entire property feel connected. The hero we need is someone who understands that every call answered, every reservation confirmed, every work order followed up on, and every guest interaction handled with care helps create the kind of experience people remember. This person brings heart, professionalism, follow-through, and the confidence to step into busy moments with a positive attitude and a solutions-focused mindset. We will train you on our systems, processes, and procedures, but the right hero already brings something we cannot teach: a genuine desire to serve, a commitment to doing things well, and the ability to make people feel supported from the moment they walk through the door. This hero is dependable, detail-oriented, compassionate, and driven by the belief that excellent service is built one thoughtful action at a time. As part of a small team, your work will matter every day. You will help shape first impressions, solve problems before they grow, support the people around you, and play a meaningful role in the continued success of Gulf & Bay Club Bayside.

Requirements

5 + years of proven experience in Hospitality, Customer Service, or Reservation Management required.
A valid Florida Driver’s license is required with a clean driving record.
Technical computer skills are required in all forms of hardware - laptops, tablets, and mobile devices.
Technical computer software skills are required such as Microsoft Office programs.
Professional in all forms of communication such as email, phone calls, video calls and text messaging to ensure the ability to build strong relationships, trust, and client satisfaction.
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
Excellent time management skills with the ability to change activity frequently and cope with interruptions.
Highly responsive and reliable with strong attention to detail on all levels.

Nice To Haves

Bonus points if you have worked with Streamline

Responsibilities

Create exceptional moments through service, communication, and follow-through.
Be the first warm welcome and trusted point of contact for guests, owners, vendors, and team members by responding promptly, professionally, and with genuine care.
Guide guests through the reservation process with confidence, clarity, and hospitality so their experience feels smooth before they even arrive.
Coordinate availability, rates, special requests, and reservation details with property managers to help turn everyday tasks into a seamless, memorable guest experience.
Provide Exceptional Customer Service to guests by addressing inquiries, concerns, and special requests promptly and courteously.
Assist quests with pre-arrival preparations, including providing directions, check-in instructions, and recommendations for local attractions, and amenities.
Promptly open and follow up on work orders for guests that walk into the office with issues.
Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.
Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.
Coordinate with cleaning staff, maintenance staff, and periodically perform inspections to ensure properties are properly prepared and maintained for guest arrivals throughout their stay.
Maintain accurate records of reservations, work orders, payments, as well as guest and staff communications.
Identify opportunities to upsell additional services, amenities, or upgrades to enhance quest experiences and increase revenue.
Utilize information on promotional offers, discounts, and packages to encourage current and future bookings.
Other duties may be assigned as this is an ever-changing industry.
Adaptability is Key to Survival.
Maintain the common grounds of the resort with attention to trash receptacles, grill stations, pool areas, etc.