Florida-Based Helpline Counselor for Weekend Coverage
About The Position
211 Broward is seeking compassionate, knowledgeable, motivated, goal-oriented, and technologically capable individuals to fill multiple Helpline Counselor positions. This role involves performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat. The ideal candidate will be willing and able to learn their approach to crisis counseling, demonstrate self-care, show compassion and empathy, prefer to work autonomously, be motivated to grow, be passionate about assisting others, and be technologically savvy.
Requirements
- Must be a Florida resident residing within the state
- Must have a secure, quiet, and confidential workspace with reliable internet
- Must be free from caregiver responsibilities during work hours
- Ability to pass a level two (2) DCF background check and a drug test prior to employment
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Minimum typing speed of 30 WPM
- Comfortable with a phone and virtual chat-based work environment
- Available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026
- Commit to working full shifts on Saturdays and Sundays as part of your regular schedule
- Four (4) years of combined education and relevant work experience
Nice To Haves
- Ability and interest in de-escalating callers experiencing crisis
- Demonstrated ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Motivated to grow and learn in the position through training and coaching
- Passionate about assisting others and has a background in service
- Technologically savvy and able to take notes while talking or listening
Responsibilities
- Performing crisis/suicide intervention services
- Conducting basic needs/safety assessments
- Providing information and community service referrals
- Offering supportive listening over phone or virtual chat
Benefits
- Full-time employment at an annual rate of $45,000
- 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
- Dependent health, vision, and dental plans available for purchase
- 403(b) retirement plan with potential for variable annual employer contribution
- Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
- Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
- Nine (9) paid holidays throughout the year
- 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
- Work supplies such as company laptop, mouse, headset, paper, and pens
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
