Part Time Overnight and Weekend Florida-Based Helpline Counselor
About The Position
211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
Requirements
- Must be a Florida resident living within the state
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Ability to pass a level two (2) DCF background screening and a drug test
- Have a minimum typing speed of 30 WPM
- Be comfortable with a phone and virtual chat-based work environment
- Be available for 16-29 overnight hours per week with a consistent schedule that encompasses both Saturday and Sunday
- Be available for training Monday - Friday from either 10am-3pm or 12pm-5pm for 8 weeks before your overnight shifts start
Nice To Haves
- Willing and able to learn our approach to crisis counseling through training and experience
- Demonstrated ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Motivated to grow and learn in the position through training and coaching
- Passionate about assisting others and has a background in service
- Technologically savvy and able to take notes while talking or listening
- Looking for flexible, part time work
Responsibilities
- Performing crisis/suicide intervention services
- Performing basic needs/safety assessments
- Providing information and community service referrals
- Providing supportive listening over phone or virtual chat
Benefits
- Part Time employment at a rate of $20/hr
- 100% paid training
- Future opportunities for employer-sponsored certifications
- Flexible scheduling
- Work supplies such as company laptop, mouse, headset, paper, and pens
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
