Part Time Overnight Florida-Based Helpline Counselor
About The Position
211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
Requirements
- Must be a Florida resident living within the state
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Ability to pass a level two (2) DCF background screening and a drug test
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Minimum typing speed of 30 WPM
- Comfortable with a phone and virtual chat-based work environment
- Available for 16-29 overnight hours per week with a consistent schedule
- Available for training Monday - Friday from either 10am-3pm or 12pm-5pm for 8 weeks
Nice To Haves
- Willing and able to learn our approach to crisis counseling through training and experience
- Demonstrated ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Motivated to grow and learn in the position through training and coaching
- Passionate about assisting others and has a background in service
- Technologically savvy
Responsibilities
- Performing crisis/suicide intervention services
- Conducting basic needs/safety assessments
- Providing information and community service referrals
- Offering supportive listening over phone or virtual chat
- Taking notes while talking or listening
Benefits
- 100% paid training
- Future opportunities for employer-sponsored certifications
- Flexible scheduling
- Company laptop, mouse, headset, paper, and pens
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
