Part Time Daytime Florida-Based Helpline Counselor
About The Position
211 Broward is seeking compassionate, knowledgeable, motivated, goal-oriented, and technologically capable individuals to fill multiple Part Time Daytime Helpline Counselor positions. This is a fully remote role for Florida residents only, requiring 16-29 daytime hours per week. The role involves performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat. The ideal candidate will be willing to learn crisis counseling approaches, demonstrate self-care, show compassion and empathy, prefer autonomous work, be motivated to learn, be passionate about assisting others, and be technologically savvy.
Requirements
- Must be a Florida resident living within the state
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Ability to pass a level two (2) DCF background screening and a drug test
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care
- OR An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Minimum typing speed of 30 WPM
- Comfortable with a phone and virtual chat-based work environment
- Available for 16-29 hours per week with a consistent schedule
Nice To Haves
- Ability and interest in de-escalating callers experiencing crisis
- Demonstrated ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Motivated to grow and learn in the position through training and coaching
- Passionate about assisting others and has a background in service
- Technologically savvy
Responsibilities
- Performing crisis/suicide intervention services
- Conducting basic needs/safety assessments
- Providing information and community service referrals
- Offering supportive listening over phone or virtual chat
- Taking notes while talking or listening
Benefits
- Part Time employment at a rate of $20/hr
- 100% paid training
- Future opportunities for employer-sponsored certifications
- Flexible scheduling
- Work supplies such as company laptop, mouse, headset, paper, and pens
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
