Florida-Based Helpline Counselor
About The Position
211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
Requirements
- Must be a Florida resident living within the state
- Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Ability to pass a level two (2) DCF background screening and a drug test
- Meet or exceed our education requirement: A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Have a minimum typing speed of 30 WPM
- Be comfortable with a phone and virtual chat-based work environment
Nice To Haves
- Willing and able to learn our approach to crisis counseling through training and experience
- Demonstrated ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Motivated to grow and learn in the position through training and coaching
- Passionate about assisting others and has a background in service
- Technologically savvy and able to take notes while talking or listening
Responsibilities
- Performing crisis/suicide intervention services
- Performing basic needs/safety assessments
- Providing information, community service referrals
- Providing supportive listening over phone or virtual chat
Benefits
- Full-time employment at an annual rate of $45,000
- 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
- Dependent health, vision, and dental plans available for purchase
- 403(b) retirement plan with potential for variable annual employer contribution
- Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
- Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
- Nine (9) paid holidays throughout the year
- 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
- Work supplies such as company laptop, mouse, headset, paper, and pens
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
