Helper A - Residential Maintenance Technician Local 399

Reside Living•Chicago, IL

5d•Onsite

About The Position

Helper A is responsible for maintaining the physical integrity of the assigned residential property and helping provide residents, customers, and clients with a safe and clean environment. The role assists the Building Engineer in anticipating, identifying, and correcting property issues and implementing procedures to prevent problems. Effective maintenance supports safety, resident satisfaction, and protection of the property owner's investment. The position is based at Lakeview - The Belmont, 3170 N Sheridan Rd. The stated schedule is Tuesday through Saturday, 2 p.m. to 10 p.m., with Sunday and Monday off. The role works 40 hours per week, with overtime as needed, and requires availability for a flexible schedule any day of the week and on-call availability for emergencies. It is a Local 399 union position with an hourly rate starting at $29.39. The employee completes resident service requests, helps maintain building interiors and exteriors, performs custodial and grounds work, coordinates with residents, vendors, and project personnel, and carries out preventative maintenance and seasonal tasks. The position requires using a personal smartphone and mobile app to perform and document work. Work takes place mostly indoors, with frequent outdoor work under all conditions, and may involve awkward or confined positions and occasional exposure to paint fumes, solvents, and adhesives.

Requirements

High school education or equivalent.
EPA certification.
At least one year of full-time maintenance experience or experience in a related field.
Proficiency with computers and technological systems, including Outlook and Microsoft Suite.
Ability to work independently and as part of a team.
Attention to detail, pride in quality of work, and a positive attitude.
Ability to maintain open lines of communication with internal and external contacts.
Up-to-date knowledge of work-safety programs and education.
Must own and maintain a personal iPhone or Android smartphone for the company's mobile app.
Must follow OSHA safety guidelines and wear safety shoes, goggles when working with specific equipment, and masks, gloves, and other safety equipment as tasks require.
Ability to work a flexible schedule any day of the week and be on-call for emergencies.
Ability to perform the physical activities described, including frequent standing, bending, climbing stairs and ladders, pushing or pulling, reaching, gripping, writing, and lifting or carrying supplies and equipment.
Ability to apply logical thinking to define problems, collect relevant data, establish facts, draw conclusions, and initiate an appropriate course of action.
Ability to convey ideas, images, and goals effectively to people with diverse personalities.

Nice To Haves

Knowledge of and experience repairing mechanical systems, including plumbing, electrical systems, HVAC, and hot water heaters.
A valid driver's license is preferred but not required.

Responsibilities

Identify building and residential-unit issues, correct them as directed by the Building Engineer, and coordinate access and repairs with third-party vendors as needed.
Maintain the property's exterior and perform seasonal tasks, including snow removal using snow-removal machines.
Complete resident service requests within specified service-level agreements and respond to after-hours calls when scheduled.
Monitor property cleanliness and perform janitorial work as needed, including assisting with apartment turns.
Coordinate with Project Management personnel and other team members to provide access to properties and retail spaces.
Schedule preventative maintenance, including HVAC filter replacement and sewer-rod work, and proactively anticipate property maintenance needs.
Collaborate regularly with the Building Engineer on projects and assist the Building Engineer in their duties.
Perform custodial and grounds work as needed, including sweeping, mopping, vacuuming, emptying trash, and cleaning windows.
Report water infiltration or mold and treat those issues as high priority, especially where excessive infiltration or growth is present.
Provide exceptional customer service through regular interactions with residents.
Maintain open communication with company personnel, residents, vendors, consulting engineers, and contractors to support operations and resolve problems.
Follow work-safety programs and OSHA safety guidelines, and use required personal protective equipment.
Use a personal smartphone and mobile app to perform and document work, including completing work orders and inspections.