Helpdesk Technician

TLC Engineering Solutions, Inc. • Orlando, FL

2d • Hybrid

About The Position

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees’ career development and opportunities to work on spectacular projects we are proud of - many of which you will know! The primary role of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.

Requirements

• A minimum of 2 years of IT Help Desk experience
• Comprehensive knowledge of workstation hardware and Windows Operating Systems.
• A proven understanding of Azure Active Directory and Office 365.
• Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.

Nice To Haves

• CompTIA A+ and / or MD-102 certifications
• Microsoft Intune experience.

Responsibilities

• Configure and troubleshoot workstations, laptops, and tablets.
• Monitor and maintain the TLC IT Ticket system.
• Reach out to staff who have submitted trouble tickets.
• Resolve tickets in a timely manner.
• Close tickets after successful completion.

Benefits

• Merit-based incentive bonus
• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 9 holidays
• Flexible schedules
• Work-from-home options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed