Helpdesk Technician

Maamwesying North Shore Community Health Services Inc•Satellite Office Sault Ste. Marie/Head Office Cutler, ON

2d•CA$73,896 - CA$89,797•Hybrid

About The Position

Under the direction of the IT Manager, the Helpdesk Technician is responsible for providing frontline Help Desk support, technical assistance, and advisory services to staff across the organization. The position serves as the primary point of contact for IT service requests and ticket management, ensuring timely resolution of technology-related issues and maintaining a high standard of customer service. The position works collaboratively with internal departments, external vendors, and service providers to support the delivery and continuous improvement of technology services. As the primary Help Desk contact, the role manages IT support requests and provides technical assistance for hardware, software, telecommunications, and information systems across all organizational and partner sites, including the seven (7) First Nations and Indigenous Friendship Centre partner sites and the four (4) First Nation sites within the Wawa/Chapleau area.

Requirements

Post‑secondary diploma or degree in Computer Science, Information Technology, or a related field.
3-5 years of progressive experience supporting and maintaining information technology infrastructure, telecommunications systems, network environments, and information management systems.
Experience providing front-line technical support and managing help desk tickets, including incident tracking, issue resolution, escalation, and follow-up with end users.
Experience setting up, maintaining, and troubleshooting hardware, including laptops, desktops, mobile devices, and video‑conferencing equipment.
Strong proficiency with Microsoft 365, and other productivity or business applications.
Experience working with information management systems, including data collection, reporting, and statistical analysis.
Understanding of current IT infrastructure trends, broadband technologies, and related IT services.
A clear criminal reference check is a condition of employment.
Must possess a valid driver’s license and have access to a reliable vehicle.
Demonstrated sensitivity to and knowledge of First Nation cultural values and traditions.
Ability to work flexible hours including unplanned overtime.
Ability to travel frequently.
Regular attendance at work is required.

Nice To Haves

Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are considered assets.
Experience with inventory management systems is an asset.
Knowledge of electronic medical records (EMR) or other specialized software is preferred.
Ability to speak Ojibway language is an asset.

Responsibilities

Providing frontline Help Desk support, technical assistance, and advisory services to staff across the organization.
Serving as the primary point of contact for IT service requests and ticket management.
Ensuring timely resolution of technology-related issues and maintaining a high standard of customer service.
Working collaboratively with internal departments, external vendors, and service providers to support the delivery and continuous improvement of technology services.
Managing IT support requests and providing technical assistance for hardware, software, telecommunications, and information systems across all organizational and partner sites.