IT Helpdesk Technician

Momentum Behavior Services • Rochester, MN

7d • $20 - $28 • Hybrid

About The Position

The IT Helpdesk Technician will be responsible for managing the full lifecycle of corporate end-user devices, providing Tier 1 technical support, managing ticket escalations, and supporting regional clinics. This role requires strong customer service skills, technical aptitude in Windows and Android, and the ability to quickly learn new systems. The technician will also be responsible for troubleshooting basic software, connectivity, and hardware issues, managing email moderation, and traveling to various clinic locations.

Requirements

• Minimum 1 year of dedicated customer service experience.
• Helpful, professional demeanor and ability to communicate clearly with non-technical medical staff.
• Strong fundamental knowledge of Windows 11 and Android operating systems.
• Ability to build new skills quickly and enjoy learning new systems.
• Ability to recognize root causes of problems and look for systemic solutions.
• Must own a reliable personal vehicle for travel between clinic sites.
• Must possess and maintain a valid driver’s license and valid automotive insurance.

Nice To Haves

• Knowledge of MacOS and iOS.
• Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud).
• Previous experience working in a clinic, hospital, or healthcare setting.
• Basic familiarity with HIPAA data privacy guidelines.
• Experience working with an EMR/EHR.

Responsibilities

• Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets), including unboxing, provisioning, deploying, collecting, deprovisioning, and re-prepping devices.
• Act as the primary responder for incoming helpdesk tickets, phone calls, and emails.
• Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners).
• Manage the email moderation queue and adjust blacklists/whitelists/filters.
• Document all issues thoroughly within the ticketing system.
• Resolve issues independently or escalate them to the IT Manager.
• Provide remote and on-site support by traveling to regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed