Helpdesk Technician - IT Vulnerability - 10 years experience

Two95 International Inc.•Newtown Square, PA

29d•Hybrid

About The Position

This role involves monitoring vulnerability scans, mitigating identified vulnerabilities by patching systems remotely, and providing both onsite and remote technical support to users. The technician will work closely with IT teams to address security issues, develop documentation, and stay updated on emerging security threats. The position requires a strong understanding of security tools and excellent communication skills.

Requirements

3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role
Experience in Helpdesk Support
Experience in vulnerability assessment and management.
Familiarity with security tools and technologies such as Nessus, MECM and Intune
Excellent problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Strong communication and interpersonal skills

Responsibilities

Regular monitor vulnerability scans performed on systems and applications.
Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.
Identify and document security vulnerabilities and recommend appropriate remediation strategies.
Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
Develop and maintain vulnerability management procedures and documentation.
Conduct security assessments and audits to ensure compliance with security policies and standards.
Stay informed about emerging security threats, technologies, and best practices.
Provide support during security audits and assessments by third-party entities.
Provide onsite technical support to users as needed.
Provide remote support to users using Beyond Trust Remote Support.