Helpdesk Support Technician
About The Position
We are seeking a helpdesk support technician to record customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution after verifying with end user through verbal or email follow up. Provides excellent customer service by solving hardware and software problems to all computer users both locally and remote. The candidate must be able to have excellent attention to detail, and the ability to work collectively with the team. The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance.
Requirements
- Help desk support
- Help desk
- Troubleshooting
- Customer service
- Service desk
- Active directory
- Support
- Office 365
- Excellent attention to detail
- Ability to work collectively with the team
Responsibilities
- Records customer and problem information into Kaseya Ticketing system.
- Updates tickets with appropriate entries and closes tickets with resolution after verifying with end user through verbal or email follow up.
- Provides excellent customer service by solving hardware and software problems to all computer users both locally and remote.
- Sets up new accounts.
- Runs, prints and distributes reports.
- Setup up printers and print queues in various systems.
- Travels to remote facilities as necessary.
- Administer phone system, voice mail systems and perform adds, moves, and changes as necessary.
- Works with outside vendors as necessary.
- Test and install networking and operating system software, software applications and hardware.
- Prioritizes own workload and manages customer expectations.
- Basic understanding of the LAN/WAN administration role of the business and how the LAN/WAN administration processes affect the business users.
- Administers Mobile Device Management software through design, development and deployment.
- Requires being “on call” for any after hour problems and or scheduled maintenance that may occur.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
