Helpdesk Technician

Kenaitze Indian Tribe • Kenai, AK

5d • Onsite

About The Position

The Helpdesk Technician is an entry-level position responsible for providing computing support to the Kenaitze Indian Tribe end users. The Helpdesk Technician will be first line support for desktops, laptops, software, printers and associated peripherals.

Requirements

• High School Diploma or General Education Degree (GED)
• Understanding of computer systems, mobile devices and other technology products with the ability to diagnose and resolve basic technical issues
• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire
• Proficiency with Microsoft Suite, or obtain training within 90 days of hire
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
• Ability to work independently as well as collaboratively

Nice To Haves

• Computer Industry certifications (CompTIA A+ and Network+; Microsoft MCT)
• Experience with help desk ticketing systems and asset/inventory tracking tasks
• Knowledge and experience working with cultural diversities

Responsibilities

• Provide telephone technical support to end users as the first level of contact
• Use remote support tools to assist users with technical issues
• Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Properly escalate problems to the next level of support
• Install, configure, test, and troubleshoot computers, laptops, printers, scanners and other peripherals
• Track and document issue resolution using ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Manage user accounts in Active Directory

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED