Helpdesk Support Technician
Kirby Medical Center•Monticello, IL
•Onsite
About The Position
Provides first-level technical support to end users by diagnosing and resolving basic hardware, software, and access issues. Serves as the primary point of contact for helpdesk requests, escalates complex issues appropriately, and supports consistent IT service delivery.
Requirements
- High school graduate or equivalent required.
Nice To Haves
- Certificate in computer science preferred (CompTIA A+, CompTIA Network+, etc)
- Experience in IT helpdesk or customer (end user ) support preferred.
- Hospital or medical information systems experience preferred.
Responsibilities
- Diagnosing and resolving basic hardware, software, and access issues.
- Serving as the primary point of contact for helpdesk requests.
- Escalating complex issues appropriately.
- Supporting consistent IT service delivery.
Benefits
- 40 hours of PTO effective date of hire
- Health, Dental, Vision and Life insurance effective date of hire
- Generous 401(k) match effective after 90 days
- Quality/Goal incentive annually
- Free Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
