Helpdesk / Desktop Support Technician
About The Position
We are seeking a dedicated and customer-focused Helpdesk / Desktop Support Technician to join our IT team. In this role, you will be the first line of support for our employees, ensuring their technology functions smoothly and efficiently. You will primarily operate within a Windows-based enterprise environment, heavily utilizing Active Directory for identity and access management. The ideal candidate will not only possess strong core desktop support skills but will also have a foundational understanding of or exposure and the desire to learn enterprise networking (Cisco/Arista) and virtualization (VMware). This role offers an excellent opportunity to expand your skill set beyond traditional desktop support and gain exposure to enterprise infrastructure.
Requirements
- 1–3 years of hands-on experience in an IT Helpdesk or Desktop Support or similar experience
- Strong technical proficiency supporting Windows 10/11.
- Proven experience navigating Active Directory (creating users, resetting passwords, understanding organizational units).
- Basic understanding of core networking concepts (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).
- Excellent verbal and written communication skills along with patience working with non technical users.
Nice To Haves
- Familiarity with VMware, Proxmox or Hyper-V environments.
- Exposure to or hands-on experience with Cisco or Arista networking equipment (switches, routers, or basic CLI commands).
- CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft equivalent certifications.
Responsibilities
- Serve as the primary point of contact for IT support requests, providing Tier 1 and Tier 2 assistance for hardware, software, and peripheral issues via ticketing system, phone, or in-person.
- Deploy, configure, and troubleshoot Windows 10/11 operating systems and other enterprise software.
- Manage user accounts, password resets, group memberships, and file share permissions within Active Directory.
- Provision, deploy, and repair desktops, laptops, mobile devices, printers, and standard office equipment.
- Assist senior team members with minor administrative tasks and troubleshooting within our virtualized computing (VMware) and network (Cisco/Arista) environments.
- Maintain accurate records of hardware inventory and document troubleshooting steps, resolutions, and "How-To" guides in the IT knowledge base.
Benefits
- 10% employee discount after 60 days, 20% after 2 years
- Paid vacation to use beginning at 6 months
- Health, dental, vision, and life insurance after 60 days
- 401(k) plan
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
