Helpdesk Technician
About The Position
The Gearbox Entertainment Company is looking for a talented Helpdesk Technician I to join their high-performing Helpdesk team in supporting their studio. The ideal candidate will be friendly, eager to solve problems, comfortable with a wide range of hardware and software, and prefer automation over manual processes. This individual must be a self-starter, willing to handle various tasks with a positive attitude and minimal supervision. This position requires carrying a mobile device and may occasionally involve after-hours and weekend work. This is a full-time, onsite position requiring the employee to work from the office five days a week.
Requirements
- Outstanding customer service and interaction skills, both verbal and written
- History of “whatever it takes”, hands-on support
- Experience with Windows OS and applications, in a networked environment
- Works well as part of a team in a fun, fast-paced environment
- Able to lift 50 pounds of awesome gear
Nice To Haves
- Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
- Experience with Linux systems
- Experience with Mac systems
- Experience with TCP/IP networking
Responsibilities
- Provide technical support and assistance related to computer systems, hardware, and software.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
