Helpdesk Support Specialist
TEKsystems•Berwyn, IL
•Remote
About The Position
This role provides remote IT support handling day-to-day technical issues related to end-user systems, access, and operational technology.
Requirements
- Experience supporting POS systems
- Windows desktop troubleshooting
- User account support (password resets, account unlocks)
- Mobile device management
Responsibilities
- Deliver phone and ticket-based technical support
- Troubleshoot desktop, user access, mobile device, and application issues
- Support POS systems and related hardware
- Prioritize and escalate issues based on urgency and impact
- Follow established support and troubleshooting procedures
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
