Helpdesk Support Specialist

TEKsystems • Burlington, VT

20h • Hybrid

About The Position

We are seeking an entry-level Help Desk Technician to provide frontline technical support to end users. This role is ideal for someone with 1+ years of help desk or IT support experience who is eager to grow their technical skills while delivering excellent customer service. A positive attitude and strong communication skills are essential, as this role involves frequent interaction with end users.

Requirements

• 1+ years of experience in a Help Desk, Service Desk, or IT support role
• Experience working with a ticketing system.
• Basic troubleshooting skills and a willingness to learn new technologies.
• Strong customer service and interpersonal skills.
• Ability to work well in a team-oriented environment.

Responsibilities

• Provide first-level technical support to end users, assisting with basic hardware, software, and access issues.
• Troubleshoot common IT problems and resolve incidents or service requests in a timely manner.
• Log, track, and document support requests using a ticketing system, ensuring accurate and complete information.
• Communicate clearly with end users to understand technical issues and provide status updates.
• Escalate more complex issues to IT staff or specialized teams as needed.
• Support users onsite at local Vermont locations when required.
• Follow documented processes and procedures while learning new systems and tools.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees