Helpdesk Specialist

TekSynap•Kirtland, NM

12h•Onsite

About The Position

We are seeking a Help Desk Specialist to provide technical support for our customer Defense Threat Reduction Agency (DTRA) in Alburquerque, NM. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Active US DoD Top Secret Clearance.
Experience: HS 2-4 years, BS 1-2 Years, MS 0-1 years
8570 IAT II level certification, i.e. active Security + CE

Responsibilities

Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required
Installation, configuration, maintenance and troubleshooting for all users of the DTRIAC systems
Install, configure, maintain, and troubleshoot computer peripherals
Provide high-level technical assistance and customer support in the operations and maintenance of data systems.
Must be able to lift 50 lbs.
Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction