Helpdesk Specialist

DK Consulting•Salisbury, MD

3d•Onsite

About The Position

DK Consulting, LLC is seeking a Tier 1-2 Help Desk Specialist to support the State Highway Administration on a long-term project. Immediate availability is required. The role involves providing comprehensive IT support for PCs, laptops, printers, scanners, and modems, as well as managing user accounts and software installations. The position requires excellent customer service and communication skills.

Requirements

4 years’ experience providing Tier 1-2 Help Desk Support
2 years’ experience providing service desk support using ticketing software
Experience troubleshooting PC and Microsoft hardware or software
Prior experience working with Active Directory
Demonstrated experience installing, upgrading, and configuring: Desktop Operating Systems: Windows 2000, Windows XP, Windows Server Operating Systems: Windows 2000, Windows 2003 Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
Proficiency in Service desk software (opening, documenting, closing, and follow up on service calls)
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Must maintain excellent customer service skills
Must maintain outstanding verbal and written communication skills
Successful results of a background check

Responsibilities

Provide Tier 1-2 Help Desk Support
Provide service desk support using ticketing software
Troubleshoot PC and Microsoft hardware or software
Support PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
Work with Active Directory
Install, upgrade, and configure Desktop Operating Systems (Windows 2000, Windows XP)
Install, upgrade, and configure Server Operating Systems (Windows 2000, Windows 2003)
Manage Microsoft Active Directory Services
Install, upgrade, and configure Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
Manage service desk software (opening, documenting, closing, and follow up on service calls)
Provide support for E-mail/Scheduling using Microsoft Outlook 2003
Maintain excellent customer service skills
Maintain outstanding verbal and written communication skills