Helpdesk Support Specialist

TEKsystems • Madison, WI

2d • $17 - $18 • Onsite

About The Position

This is an excellent opportunity for someone looking to start or grow their career in IT support. You'll gain hands-on experience troubleshooting technical issues, supporting end users, and working in a fast-paced enterprise environment.

Requirements

• Customer service or help desk experience preferred.
• Familiarity with Windows 11 and Microsoft 365 (O365).
• Strong communication and problem-solving skills.
• Ability to learn new technologies and work effectively in a team environment.

Responsibilities

• Provide first-level technical support to users experiencing hardware, software, application, and access-related issues.
• Respond to support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including password resets, Microsoft 365 support, and Windows 11-related problems.
• Document incidents, track resolutions, and escalate issues when appropriate.
• Deliver excellent customer service while supporting users with a variety of technical needs.
• Follow established processes and procedures to ensure timely issue resolution.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed