Helpdesk Support Specialist

S & K Technologies, Inc.•Marana, AZ

2d•Onsite

About The Position

This is a great get-your-foot-in-the-door IT role that requires a focused and accountable individual. This position will work on site at the Marana Office. You must be within commuting distance of the work location to be considered for this role. The Helpdesk Support Specialist provides Tier 1 to Tier 2 technical support for end users, including hardware, software, and account-related issues. This role is responsible for managing assigned helpdesk tickets in a timely manner, supporting end-user computing environment, maintaining IT inventory, and contributing to the development of documentation and processes. The Specialist ensures timely resolution of incidents and delivers high-quality customer service while maintaining security and compliance standards.

Requirements

A minimum of one year of helpdesk or IT support experience required
Experience supporting Windows environments and M365 tools

Nice To Haves

Experience with ticketing systems (TDX) preferred
Experience with Intune and Microsoft Defender preferred

Responsibilities

Configure, deploy, and support desktops, laptops, mobile devices, and peripherals
Install and maintain software applications and updates
Assist with onboarding/offboarding of users
Manage device inventory and asset tracking systems
Support remote users and VPN connectivity
Monitor and manage helpdesk ticketing system (incident, request, and escalation handling)
Provide troubleshooting for Windows OS, Microsoft 365, network access, and peripherals
Perform password resets, account unlocks, and user provisioning (Entra ID / AD)
Escalate complex issues to Tier 2/3 or engineering teams as needed
Maintain SLAs and ensure timely resolution of tickets
Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
Assist with endpoint management tools (Intune/MDM)
Document recurring issues and solutions
Requires professional, customer-focused support