Procurement Helpdesk Specialist

City FM•Burlington, MA

1d•Hybrid

About The Position

The specialist is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. This role requires the ability to commute to Burlington, MA 3x a week. This is a temporary position with an assignment end date of the end of September 2026.

Requirements

High School Diploma
Effective oral and written communication and customer service skills
Ability to multitask, prioritize and manage time effectively
Ability to navigate multiple systems simultaneously
Experience in Windows 10, Microsoft Office suite and/or Microsoft teams
Advance knowledge of MS Office Suite Excel & Word
Self-Motivated and a Willingness to learn new skills
Detailed-oriented, demonstrated follow-through with a “hands on,” “can do,” and “Jack of all trades” positive attitude.

Responsibilities

Liaise with field associates to prioritize.
Anticipate and identify problems, and develop a plan to implement solutions.
Work independently on a team.
Communicate professionally with management, suppliers and associates.
Complete all relevant administration duties in a timely fashion.
Ensure that products are delivered in a timely manner, and that the quality of the goods received are satisfactory.
Escalate any shipping errors to management to address with appropriate parties as needed.
Evaluate purchase requisitions and generate purchase orders to facilitate payment of household goods/costs.
Manage multiple customers, projects, and tasks, and prioritize meeting deadlines.
Maintain pricing in parts lists in company software for specific suppliers on a periodic basis.
Manage cancellation of open purchase orders (past due PO management).
Research invoice discrepancies for adjustment or dispute with supplier.
Review all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time.
Successfully complete and learn new tasks.
Solve problems in an unbiased, logical manner.
Submit improvement ideas that contribute to the team’s success.
Support field technician’s special delivery needs promptly and prioritizes properly as emergencies arise.