Procurement Helpdesk Specialist

City Facilities Management (US) LLC•Burlington, MA

3d•Hybrid

About The Position

The specialist is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. This is a temporary position with an assignment end date of the end of September 2026. The candidate needs to be able to commute to Burlington, MA 3x a week.

Requirements

High School Diploma
Effective oral and written communication and customer service skills
Ability to multitask, prioritize and manage time effectively
Ability to navigate multiple system simultaneously
Experience in Windows 10, Microsoft Office suite and/or Microsoft teams
Advance knowledge of MS Office Suite Excel & Word
Self-Motivated and a Willingness to learn new skills

Responsibilities

Ability to liaison with field associates to prioritize
Anticipate and identify problems, and develop a plan to implement solutions
Capacity to work independently on a team
Communicate professionally with management, suppliers and associates
Complete all relevant administration duties in timely fashion
Detailed-oriented, demonstrated follow-through with a “hands on,” “can do,” and “Jack of all trades” positive attitude.
Ensure that products are delivered in a timely manner, and that the quality of the goods received are satisfactory
Escalates any shipping errors to management to address with appropriate parties as needed
Evaluate purchase requisitions and generate purchase orders to facilitate payment of household goods/costs
Excellent written and verbal communications skills
Experience managing multiple customers, managing multiple projects and tasks and ability to prioritize meeting deadlines
Maintain pricing in parts lists in company software for specific suppliers on a periodic basis
Manage cancellation of open purchase orders (past due PO management)
Research invoice discrepancies for adjustment or dispute with supplier
Reviews all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time
Self-Motivated successfully complete and learn new task
Solid problem-solving skills and attention to detail
Solves problems in an unbiased, logical manner
Submit improvement ideas that contribute to the team’s success
Support field technician’s special delivery needs promptly and prioritizes properly as emergencies arise