Helpdesk Specialist

Adams Clinical•Dallas, TX

2d•$60,000 - $65,000•Hybrid

About The Position

Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important clinical research surrounding Alzheimer’s Disease, depression, anxiety and much more. In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You’ll assist staff both in-person and remotely via ticketing system, chat, email, phone and remote control. Your efforts ensure the company continues to receive extremely fast, courteous, high-quality IT support day after day. The ideal candidate is a charismatic IT generalist who possesses a wide variety of troubleshooting knowledge. If you flourish in fast-paced environments, excel at problem-solving and possess strong written & spoken communication skills, we want to speak with you!

Requirements

Bachelor's degree required
1-3 years in customer-facing IT support
Strong written and verbal communication skills
Experience with ticketing systems and VoIP phone support
Advanced Windows 10/11 troubleshooting; basic Mac OS X troubleshooting
Basic understanding of network infrastructure (DHCP, DNS, static/dynamic IP, NAT)
Experience with Microsoft 365 cloud administration
Typing speed of 70+ wpm

Responsibilities

Provides fast, friendly Tier I tech support to staff and visitors, ensuring all incoming requests are acknowledged within an hour and triaged appropriately.
Documenting incidents and troubleshooting steps in the ticketing system.
Contributing to internal wiki documentation.
Assisting with hardware procurement and asset management.