Helpdesk/Desktop support Engineer

Nexiva • Brentwood, NY

1d • Hybrid

About The Position

We are seeking a Help Desk Engineer with experience supporting Capital Markets, Trading Floors, and Front Office users. The ideal candidate will provide Level 1 and Level 2 technical support to traders, portfolio managers, sales teams, research analysts, and other business users in a fast-paced financial services environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to resolve issues impacting mission-critical trading applications, market data platforms, and end-user computing environments.

Requirements

• 6+ years of Help Desk, Desktop Support, or Technical Support experience.
• Experience supporting Capital Markets, Investment Banking, Asset Management, Hedge Fund, or Trading Floor environments.
• Strong knowledge of Windows desktop operating systems.
• Experience with Active Directory, Microsoft 365, and Exchange/Outlook.
• Experience supporting Bloomberg, Refinitiv, FactSet, or similar financial applications.
• Understanding of ITIL-based incident and service management processes.
• Experience with ServiceNow, Jira, Remedy, or similar ticketing systems.
• Excellent troubleshooting and customer service skills.
• Strong verbal and written communication skills.
• Experience supporting Front Office trading environments.
• Familiarity with Equities, Fixed Income, FX, Derivatives, and Capital Markets workflows.
• Knowledge of Citrix, VMware, and Virtual Desktop Infrastructure (VDI).
• Experience with PowerShell scripting and automation.
• ITIL Foundation certification.
• Microsoft, CompTIA, or relevant technical certifications.

Responsibilities

• Provide Level 1 and Level 2 technical support for Capital Markets, Front Office, and Trade Floor users.
• Respond to incidents and service requests through ticketing systems, phone, chat, and in-person support.
• Troubleshoot hardware, software, networking, and application-related issues.
• Support senior executives, traders, sales teams, portfolio managers, analysts, and operations personnel.
• Support trading applications and financial platforms used across equities, fixed income, FX, commodities, and derivatives businesses.
• Troubleshoot issues involving: Bloomberg Terminal, Refinitiv/Eikon, FactSet, Trading platforms, Market data feeds, Order Management Systems (OMS), Execution Management Systems (EMS).
• Escalate complex issues to application support, infrastructure, or vendor teams when required.
• Install, configure, and support Windows 10/11 workstations and virtual desktop environments.
• Manage user accounts, permissions, and access using Active Directory and Microsoft Entra ID (Azure AD).
• Support Microsoft Office 365, Teams, Outlook, OneDrive, and SharePoint.
• Configure and troubleshoot printers, mobile devices, docking stations, and peripheral equipment.
• Support Citrix, VPN, and remote access technologies.
• Monitor and prioritize incidents impacting trading and business operations.
• Participate in major incident management during market hours.
• Document troubleshooting procedures and resolutions in the knowledge base.
• Ensure adherence to SLA and KPI targets.
• Provide timely communication and updates to business users and management.
• Provide white-glove support in high-pressure trading floor environments.
• Support trader desktop setups, multiple-monitor configurations, and market data workstations.
• Assist with desk moves, hardware refreshes, and onboarding activities.
• Ensure minimal disruption to trading activities during issue resolution.
• Work closely with Infrastructure, Network, Security, Application Support, and Vendor teams.
• Identify recurring issues and recommend process improvements.
• Participate in technology upgrades, migrations, and deployment projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed